Should you be unhappy with anything you buy from Totelemonde.com, you have 14 days to return it for a full refund minus shipping. You must contact us via email for a Return Authorizaiotn before you send your item back. Please note: We cannot accept a return on any item purchased through a 3rd party website or retail store.
You are also responsible for its safe arrival at the return destination. For this reason, we highly recommend that you get a tracking number and a returned signature receipt, in case the product gets lost in transit. Both of these services are available from the Post Office as well as from other shipping companies. We also recommend that you keep all of your shipping paperwork until your card is credited for the return. Please be prepared to provide Totelemonde.com with the order number from your packing slip when you email us.
Please note: Totelemonde.com reserves the right to refuse a refund.
If you return your purchase, please keep in mind: Any credit card refunds will be placed on the credit card used for the original purchase. Please allow 3 weeks from the day you return your package for your account to be credited. Allow 1-2 billing cycles for the credit to appear on your statement.
If you have any further questions please email us.